faqs
Why should I choose your services?
We pride ourselves on being completely honest with you. Everything we recommend to you is purely based on what suits you best. If you're looking for an honest, professional opinion and a warm and friendly approach then you've come to the right place.
What locations do you cover?
In-person personal styling services are available for locations in the South East (Hampshire, West Sussex, East Sussex, Surrey, the Isle of Wight), Greater London, Manchester, Bristol and Birmingham. On request, these can also be available for parts of Berkshire and Dorset. For queries about locations, get in touch to discuss your requirements.
Online personal styling services are available worldwide.
What does the telephone style consultation include?
Before your telephone consultation, we ask you to complete a client information form and send us a full-length photograph of yourself. The consultation call gives us the chance to discuss your completed form, clarify any questions you might have, and confirm details of the service and logistics with you.
What do I need to do to prepare for my Wardrobe Revamp?
Before a Wardrobe Revamp session, some clients like to group their clothes into categories such as tops, bottoms, shoes etc. If you choose to do this, it does help speed up the process. However, this service is about you and if you would prefer to do this together, this works too.
How much budget do I need to have for my Personal Shopping session?
It's entirely up to you. During personal shopping sessions, we can work with all types of budgets. Whether it's top designers or high street shops, we will make sure you get the best looks for your budget. We will discuss shopping locations and options in your initial consultation.
How do I pay?
To secure your booking, we ask for a £50 deposit for all styling services, which is non-refundable. The remaining balance is then invoiced after the service has been completed. If you wish to reschedule your booking once you've paid the deposit, you must inform us at least 24 hours before your booking. Any requests to change your booking after this time may result in a cancellation. If an alternative booking is made, any payment taken will be transferred to that appointment. Payment for gift vouchers is required in full to confirm your purchase. Payments are non-refundable. Gift vouchers can only be exchanged for services. Payment plans available on request.
How do your online sessions work?
Primarily, we carry out our online services via Zoom. However, we can do this using FaceTime or WhatsApp video if that's more convenient for you.
Although getting to know you in-person is important to us, during a video call we can still effectively assess your skin tone and body shape, as well as help guide you through sorting wardrobe items and recommend styles and outfits suitable for you.
Does it matter if I have young children with me?
For personal shopping sessions, we don't recommend bringing children as it's better if you can give yourself some true 'you time'. However, where necessary, we can absolutely make it work.
When we come to your home for a Wardrobe Revamp or a Colour & Body Shape Rediscovery, it's okay to have your children present - we can even try and involve them in the session.